AKMAL, S.; HASHIM, N.; NORIZAN, A.; YAHAYA, S. H. The Improvised Design of Headphone using Integrated Kano and Importance-Performance Analysis for Enhancing Customer Satisfaction. Journal of Advanced Manufacturing Technology (JAMT), [S. l.], v. 11, n. 1(1), p. 1–14, 2017. Disponível em: https://ojsdemo.utem.edu.my/jamt/article/view/2825. Acesso em: 6 jul. 2025.